When Cox Enterprises sold Cox Media Group in 2019, we had negotiated a transition services agreement (TSA). The TSA was crafted with specific target dates when the AJC would need to have an entirely new technology ecosystem that would allow us to operate independently. This included all business-critical platforms, including an Email Platform, Content Management System, Metrics, Native Apps, and more. We had time frames ranging between 6-12 months tied to individual platforms.

As Sr. Director of Product Management - Operations at Cox Media Group, I helped transform the Product Management organization from a medium-specific model to a centralized product team model. I also led the effort to introduced SAFe Portfolio Management, including a lean business case approval and value-based prioritization process implemented in JIRA and included weekly automated flow reports.

As our team approached the redesign we had a very specific goal, to ensure readers that experienced AJC.com for the first time, left with a feeling that our content is worth paying for. With return users, we wanted to build on that initial impression, establish an ongoing relationship between our readers and our journalists, and finally convince our readers to support journalism by becoming subscribers.

The CMGt UX team was asked to solve this challenge by CEI “Submitting service and incident requests through email is being decommissioned, and many of our users haven’t or are reluctant to use the Service Now portal to enter requests.”

DawgNation is a multimedia content platform comprising web, mobile app, live programming, podcast/audio, and social channels. DawgNation is a fast-growing, scaling, direct-to-consumer digital business. Its dynamic team of experienced writers and broadcasters provides quality reporting and analysis allowing DawgNation to differentiate its programming and intellectual property to the most passionate and casual UGA fan. 

Establishing and building internal mind-share about the value of CX has always been a passion topic I enjoy diving into. In the last two organizations, I have been a part of, I have successfully established a CX foothold within the organizations.

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

An education and homework center from AOL for K-12 students. Choose a grade level and browse through articles, audio and video, photos and maps, quizzes, and games.

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

Mandarin Oriental Hotel Group (MOHG) noticed that a growing percentage of its Web traffic came from mobile devices. To address a growing need, the team partnered with Siteworx to design and build a customized mobile Web site tailored to the needs of its luxury travelers.